Avante Jewels endeavors to provide you services under the brand “Avante” through its website www.avantejewels.com, the use of which is subject to this product policy, the terms of use, privacy policy and/or any other information provided to you on the website.  We request you to carefully read all the information provide on our website as also the product information and services displayed in relevant sections before placing the order. While we endeavor to keep the information on our Website up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


The Company assures that the Company branded products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use.


Further, the Company offer to you the following advantages at the time of purchase of the Product and thereafter.


7 DAY MONEY BACK POLICY

Returns & Refund


The Company offers you a 7 day money back policy i.e. in the event of you returning the product subject to a maximum order price of Rs. 1,00,000/- (Rupees One Lac only) in the condition as stated hereunder, the product shall be accepted by the Company and the money paid for such order shall be refunded in the source bank account. However, in case, any coupon, discount or promo codes were used during the original purchase, will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.


To request for return of the product under the 7-day Money back Policy you should do the following:


Email our Customer Care within 7 days from the date of Product Invoice on avantejewels@gmail.com

Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.

After contacting customer relations you will receive the relevant instructions for the return of the product vide email on the email address provided by you to us while placing your order with us. As a part of such instructions you may be required to return the product in its original packaging along with all certificates, within 7 days from the date of the Invoice, along with your receipt of purchase, to the address as intimated to you vide the email.


Eligibility for returns is determined upon receipt and inspection of the product, whether the same is in the same merchantable condition as was dispatched by the Company. In the event of the Product not being the same merchantable condition as dispatched by the Company, the return will be rejected and the Product shall be returned to you within 5 days.


However, if the return is approved, the payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 7 business days of receipt of the product in the condition and manner as stated hereunder. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.


Kindly note that this offer shall not be valid on personalized product and/or engraved products.


EXCHANGE AND BUY-BACK POLICY

The Company a one time exchange policy on the product purchased within a period of 365 days from the date of the Invoice of purchase of the product. As per such exchange program the product can be exchanged for another product of 100% of the Invoice value of such Product.


The Company also offers a Buy Back policy for the Product within a period of 365 days from the date of the Invoice for 80% of the Invoice Value. However, in case, any coupon, discount or promo codes were used during the original purchase, the buyback amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable and the same shall be returned to you.

Further, If the abovementioned offers are not exercised within a period of 365 days, you may be eligible for a one time exchange of the product with another product for 80% of the Invoice Value upto the period of 3 years from the date of the Invoice of purchase.


To request for return of the product under the Exchange/Buy Back Policy you should do the following:


Email our Customer Care within the stipulated period as mentioned above or

Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same.

After contacting customer relations you will receive the relevant instructions for the return of the product vide email on the email address provided by you to us while placing your order with us. As a part of such instructions you may be required to return the product in its original packaging along with all the certificates, within the time period stipulated in the email, along with your receipt of purchase, to the address and other documents as intimated to you vide the email.


Eligibility for exchange/buy-back is determined upon receipt and inspection of the product, whether the same is in the same merchantable condition as was dispatched by the Company. In the event of the Product not being the same merchantable condition as dispatched by the Company, the return will be rejected and the Product shall be returned to you within 5 days.


However, if the exchange/buy-back is approved, the payment/product shall be refunded/delivered to you to your bank account/registered address within 7 business days of receipt of the product in the condition and manner as stated hereunder. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.


Kindly note that this offer shall not be valid on personalized product and/or engraved products. 


 


CANCELLATION OF ORDERS

The Orders once placed shall be eligible for cancellation only within a period of four days from the date of placement of order. The request for cancellation shall be made to the customer care vide email or telephone within the stipulated time. In the event of the cancellation of order the amount paid under the invoice shall be refunded in the source bank account within a period of 7 days of cancellation.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.